Frequently Asked Questions

Pricing depends on vehicle type, distance, and time of service. Airport transfers use flat rates based on the route, such as SAT to Downtown or AUS to San Antonio. Hourly charter is billed by the hour with a minimum. Corporate accounts may receive volume rates. We provide a written quote before you confirm any booking.

Cancellations made at least 24 hours before the scheduled pickup receive a full refund. Cancellations within 24 hours may incur a charge because the vehicle and chauffeur have been reserved for your specific time. No-shows are billed at the full trip rate. Changes to flight times are tracked and do not count as cancellations.

Yes. We monitor flight numbers for SAT and AUS arrivals in real time. If your flight lands early or is delayed, we adjust the chauffeur's arrival at no extra cost. Domestic pickups are scheduled 30 minutes after landing. International arrivals receive additional time for customs and baggage processing.

Yes. For airport arrivals, the chauffeur can meet you inside the terminal near baggage claim with a name sign. Curbside pickup is also available at SAT and AUS. For hotels and offices, the driver will confirm the exact pickup spot in advance and wait in a designated staging area.

Child safety seats are available upon request at the time of booking. We offer forward-facing seats and booster seats for young travelers. Because regulations and sizes vary, please provide the child's age and weight so we can supply the correct seat. Advanced notice is required to guarantee availability.

Yes. A standard gratuity for the chauffeur is included in the quoted fare for most rides. Additional tipping is at your discretion. Corporate accounts receive itemized invoices that clearly show the base rate, taxes, tolls, and included gratuity. There are no hidden service fees.

Yes. Businesses can open a corporate account with monthly invoicing, named contacts, and direct billing. We support recurring routes, employee shuttles, airport transfers for executives, and event transportation. Account holders receive priority scheduling and detailed trip reporting for finance and travel managers.

We provide chauffeur service throughout San Antonio, including Downtown, The Pearl District, Alamo Heights, Stone Oak, The Dominion, Southtown, the Medical Center, and La Cantera. We also cover regional trips to Austin-Bergstrom Airport, New Braunfels, Boerne, and other nearby business destinations.

Our fleet includes executive sedans, luxury SUVs, and Mercedes-Benz Sprinter vans. Sedans work well for one or two executives. SUVs accommodate extra luggage or small groups. Sprinter vans seat up to 14 passengers for conferences, road shows, and team shuttles. All vehicles are clean, insured, and driven by professional affiliate chauffeurs.

Sedans typically hold two large suitcases and two carry-on bags. SUVs offer expanded cargo space for additional luggage, golf clubs, or equipment. Sprinter vans handle oversized items and group baggage. Please tell us about extra luggage when booking so we can assign the right vehicle and avoid last-minute adjustments.

We recommend booking at least 24 hours in advance for standard rides. Same-day requests are accepted when capacity allows, but availability is not guaranteed. During Fiesta, major conventions, and graduation weekends, booking several days ahead is wise. Airport transfers can be arranged quickly if flight details are provided.

Hourly charter accounts for flexible timing within the reserved block. For fixed point-to-point rides, please notify dispatch as soon as possible if your schedule changes. Excessive wait time beyond the included grace period may incur additional hourly charges. We monitor communication and adjust the next pickup when we receive notice.